he SAP CRM application is an incorporated client relationship administration (CRM) programming produced by SAP AG that targets business programming requirements of midsize and substantial associations in all businesses and sectors.
Features of SAP crm 7.0 and customization
All inclusive Universal multimedia interaction routing
Provide consistent customer care over media sort with unified queuing, prioritizing, and routing of calls and chats – including callbacks and nonexclusive items.
Customizable screen pop
Use caller ID to drive a screen pop or send data from CIC's Interactive Voice Response (IVR) framework to customize application works inside SAP.
Share screen pop data, including Business Partner data, when the interaction is exchanged from operator to operator.
Empower a unlimited number of status settings inside the SAP CRM desktop for a more exact evaluation of operator activity and more productive staffing with custom-configurable, ongoing presence management.
Implanted call controls
See caller data, call details, and call control catches in the SAP CRM desktop communication toolbar.
Brought together interaction reporting .
Get knowledge into association history identified with SAP records with Interaction Records. See why and how regularly clients get in touch with you to help recognize issues that require the most operator time.
Lecture 1 Intro CRM course
Section 1: Intro to SAP
Lecture 2 What is SAP ? what is ERP ? History and brief on SAP.
Lecture 3 SAP_Advantages_and_disadvantages
Lecture 4 what_is_ERP._List_of_solutions_from_SAP.
Lecture 5 what is a transaction in SAP
Lecture 6 SAP Landscapes
Lecture 7 what is SAP instance and client
Lecture 8 SAP interface technology
Lecture 9 SAP landscapes and transports management
Lecture 10 SAP subprocesses
Section 2: SAP Gui Training
Lecture 11 sap gui training and navigation
Lecture 12 sap gui screen elements and navigation
Lecture 13 Managing favorites and other functions
Lecture 14 printing in SAP
Lecture 15 SAP own data management
Lecture 16 SAP tables
Lecture 17 SAP help F1. Technical screen elements. table browsing.
Section 3: CRM
Lecture 18 What is CRM ?
Lecture 19 CRM requirements
Lecture 20 CRM benefits
Lecture 21 CRM features
Section 4: SAP CRM
Lecture 22 Sales management
Lecture 23 Service management
Lecture 24 Marketing management
Lecture 25 Interaction center management
Lecture 26 CRM Trade management
Lecture 27 CRM Partner management and BCM
Section 5: CRM features
Lecture 28 SAP CRM
Lecture 29 SAP CRM introduction
Lecture 30 SAP CRM - Sales, Service, Mktg. management
Lecture 31 SAP CRM - ecommerce, channel management, interaction center
Lecture 32 CRM features
Lecture 33 CRM Architecture
Section 6: CRM Security
Lecture 34 CRM security components
Section 7: SAP CRM Navigation
Lecture 35 CRM Architecture and Navigation
Lecture 36 CRM Navigation continued
Lecture 37 SAP CRM - GENIL - BOL
Lecture 38 CRM Customization - more architecture componants
Lecture 39 CRM Business partner in transactions
Section 8: Demo
Lecture 40 Demo - Logon to CRM and basic navigation
Lecture 41 Demo
Section 9: Conclusion
Lecture 42 Conclusion
After Completing Payment:
- You will be receive a link on your mail id to download SAP training material after your purchase.
- Download Your SAP Training Materials